Lemonhead.LA, LLC (“LHLA”, "us", "we", or "our") ships via United States Postal Service (USPS) and United Postal (UPS). Other shipping carriers may be requested before placing an order.
Once an order has been placed through our website, an email confirmation receipt is sent out that asks customers to verify one last time that they have entered all correct address information. If customers do not receive an email confirmation within 24 hours, it is likely that the email address provided was not put in correctly and we invite those customers to contact us through email to fix the contact information. We reach out to any customers with problematic shipping addresses before attempting to make a shipping label and we reserve the right to not ship customer orders until we receive confirmation of address.
International Shipping is $25 and comes with tracking through UPS. LHLA is not responsible for duties and taxes on international shipments. We also may incur an additional fee for areas that are considered “rural” through UPS. Click here to see if your address is considered rural. In that case we will reach out and customers can choose to cancel the order or pay the rural delivery fee.
FREE International Shipping is included on orders $150+ USD and covers expedited international shipping with tracking. Any additional fees such as rural delivery fees and duties and taxes are the responsibility of the customer. If customer refuses package delivery and package is sent back, all delivery charges to and from destination country plus any additional fees incurred by LHLA will be excluded in the total refund amount.